Question 1

Account What information do I need to register on tkok?

Accepted Answer

To register on tkok, you'll need: your full name, mobile number, date of birth (minimum age 18), email address, and a strong password. The registration process takes just 2 minutes and is completely free. You'll need to complete KYC verification with your National ID card later in order to make withdrawals. Was this helpful? 👍 Yes 👎 No

Question 2

Account Can a person hold more than one tkok account?

Accepted Answer

No, each person may only hold one tkok account. Any attempt to open multiple accounts will result in all accounts being permanently closed and all bonuses and balances being forfeited. This is tkok's Terms & Conditions' Direct violation. Was this helpful? 👍 Yes 👎 No

Question 3

Account How do I recover my password if I've forgotten it?

Accepted Answer

Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP and set a new password. If your mobile number has changed, at the Help Centre contact us. Was this helpful? 👍 Yes 👎 No

Question 4

Account What is KYC verification and why is it required?

Accepted Answer

KYC (Know Your Customer) is an identity verification process. To make your first withdrawal, you'll need to submit a copy of your National ID or passport. This keeps your account secure and helps prevent fraud. KYC verification is typically completed within 24–48 hours. Was this helpful? 👍 Yes 👎 No

Question 5

Account Can I change my mobile number after registering?

Accepted Answer

Yes, you can update your mobile number from Account Settings. For security, an OTP will be sent to both your old and new numbers for verification. If you no longer have access to your old number, the support team can assist you after verifying your identity. Was this helpful? 👍 Yes 👎 No

Question 6

Account Is there an option to delete or close my account?

Accepted Answer

Yes. You can permanently close your account at any time. Responsible Gambling Go to the page and use the "Self-Exclusion" tool, or contact our support team. Make sure to withdraw your balance before closing your account. Was this helpful? 👍 Yes 👎 No

Question 7

Payment How do I deposit via bKash on tkok?

Accepted Answer

Log in, go to your Wallet → Deposit → select bKash. Enter the amount and send the payment to tkok's bKash number. Once you submit the transaction ID, your balance is usually updated within 2–5 minutes. Minimum deposit is ৳500. Was this helpful? 👍 Yes 👎 No

Question 8

Payment How long does a withdrawal take?

Accepted Answer

Withdrawals to bKash, Nagad, and Rocket typically arrive within 3–30 minutes. Bank transfers may take 1–3 business days. KYC verification is mandatory for your first withdrawal, which may add some extra processing time. The minimum withdrawal amount is ৳500 BDT. Was this helpful? 👍 Yes 👎 No

Question 9

Payment Are there any charges on deposits?

Accepted Answer

tkok does not charge any fees on deposits. However, mobile banking operators (bKash, Nagad, Rocket) may apply their own service charges. tkok also does not deduct any fees on withdrawals, though your bank may charge its own transfer fees. Was this helpful? 👍 Yes 👎 No

Question 10

Payment What should I do if my balance isn't showing after a deposit?

Accepted Answer

Wait 5–10 minutes and refresh the page. If the issue persists, contact us via live chat with your transaction ID and a screenshot. Our team will resolve it promptly. Was this helpful? 👍 Yes 👎 No

Question 11

Payment What is the maximum withdrawal amount?

Accepted Answer

Regular members can withdraw up to ৳500,000 per day. VIP members have a higher limit. For large withdrawals, notifying the support team in advance will help speed up the process. Was this helpful? 👍 Yes 👎 No

Question 12

Payment Can a withdrawal request be cancelled?

Accepted Answer

If your withdrawal request is still pending, you can cancel it from the Wallet section. Once processing has begun, cancellation is no longer possible. Please make sure you're certain before submitting a request. Was this helpful? 👍 Yes 👎 No

Question 13

Bonuses How do I claim the welcome bonus?

Accepted Answer

at tkok Register once you've done that, your welcome bonus will be credited to your account automatically after your first deposit. Bonus amounts and terms may change from time to time – to see the current offer, Latest Promotions view the page. Was this helpful? 👍 Yes 👎 No

Question 14

Bonuses What is a wagering requirement?

Accepted Answer

The wagering requirement is the number of times you must place bets before withdrawing a bonus. For example, if a BDT 1,000 bonus has a 5x wagering requirement, you'll need to place a total of BDT 5,000 in bets. The specific terms are listed alongside each bonus. Was this helpful? 👍 Yes 👎 No

Question 15

Bonuses How does the referral bonus work?

Accepted Answer

Share your referral link or code with friends. When a friend registers using your code and makes their first deposit, you'll receive a referral bonus. You can find your referral code in your account settings. The more friends you refer, the more bonuses you earn. Was this helpful? 👍 Yes 👎 No

Question 16

Bonuses Is the cashback bonus available every day?

Accepted Answer

Yes, tkok offers daily or weekly cashback to select members, depending on your play volume and frequency. VIP members receive the highest cashback rates. For more details, Promotions Page visit it. Was this helpful? 👍 Yes 👎 No

Question 17

Bonuses What happens when a bonus expires?

Accepted Answer

Every bonus has an expiry date. If the wagering requirement isn't met before it expires, the bonus balance will be automatically forfeited. Keep track of your bonus expiry dates and make sure to use them in time. Was this helpful? 👍 Yes 👎 No

Question 18

Betting Which sports can I bet on at tkok?

Accepted Answer

tkok offers betting on cricket, football, kabaddi, basketball, tennis, badminton, hockey, and 150+ other sports. You'll find all matches from popular competitions in Bangladesh, including BPL, IPL, Cricket World Cup, and Premier League football. Was this helpful? 👍 Yes 👎 No

Question 19

Betting What is live betting and how does it work?

Accepted Answer

Live betting means placing bets while a match is in progress. Odds change in real time. On tkok, you can bet as you follow live scores and ball-by-ball updates. Head to the Live Betting section and bet on any ongoing match. Was this helpful? 👍 Yes 👎 No

Question 20

Betting What are the minimum and maximum bet amounts?

Accepted Answer

The minimum bet starts from BDT 10. Maximum bet limits vary by sport and market, and are generally higher for major tournaments. Higher limits apply for VIP members. Was this helpful? 👍 Yes 👎 No

Question 21

Betting Can I cancel a bet after placing it?

Accepted Answer

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, your stake will be refunded. If the "Cash Out" feature is available, you can cash out your bet at certain points during the match. Was this helpful? 👍 Yes 👎 No

Question 22

Betting What happens to my bet if a match is abandoned due to rain?

Accepted Answer

If a match is not completed within the scheduled time but a result is determined via the Duckworth-Lewis method, bets will be settled according to that result. If a match is completely abandoned, bets are voided and your full stake is refunded. Was this helpful? 👍 Yes 👎 No

Question 23

Betting What is a parlay bet and how do I place one?

Accepted Answer

A parlay bet combines predictions on multiple matches into a single wager. If all your selections are correct, you win at multiplied odds. However, if even one selection is wrong, you lose the entire bet. Adding multiple selections to your betslip will automatically display the parlay option. Was this helpful? 👍 Yes 👎 No

Question 24

Security Is my personal information safe with tkok?

Accepted Answer

Yes, tkok uses 256-bit SSL encryption to keep all your personal and financial information secure. Your data is never shared with third parties. For more details, please refer to our Privacy Policy read it. Was this helpful? 👍 Yes 👎 No

Question 25

Security What should I do if someone has accessed my account without authorisation?

Accepted Answer

Change your password immediately and log out of all active sessions. Then email us at support@tkok-baji.com or reach out via live chat. Our security team will investigate and, if necessary, temporarily lock your account. Was this helpful? 👍 Yes 👎 No

Question 26

Security How do I enable two-factor authentication (2FA)?

Accepted Answer

Go to Account Settings → Security → Two-Factor Authentication. Verify your mobile number, and from then on, an OTP will be sent to your phone each time you log in. Enabling this feature significantly boosts the security of your account. Was this helpful? 👍 Yes 👎 No

Question 27

Security Will tkok ever ask for your password via email or SMS?

Accepted Answer

Never. tkok will never ask for your password or banking details via email, SMS, or phone. If anyone contacts you claiming to be tkok and requests such information, it's a scam – do not share anything and report it to us immediately. Was this helpful? 👍 Yes 👎 No

Question 28

Security Is tkok licensed?

Accepted Answer

Yes, tkok operates under an international gaming licence, ensuring our platform is fair and regulated. All game outcomes are controlled by a certified RNG (Random Number Generator). Was this helpful? 👍 Yes 👎 No

Question 29

Platform Is tkok available on mobile?

Accepted Answer

Yes, tkok's website is fully mobile-friendly and works seamlessly on both Android and iOS devices. You'll get the same great experience on a desktop browser as well. on the Platform page more details available. Was this helpful? 👍 Yes 👎 No

Question 30

Platform What should I do if the site is slow or won't load?

Accepted Answer

Start by clearing your browser cache and cookies. Try a different browser or network. If you're using a VPN, disable it and try again. If the issue persists, reach out via live chat — our technical team will get it sorted quickly. Was this helpful? 👍 Yes 👎 No

Question 31

Platform Is live streaming available on tkok?

Accepted Answer

Yes, live streaming is available for selected matches. You'll need to be logged in and have a minimum balance in your wallet to watch. Even where streaming isn't available, you'll always have access to live scorecards. Was this helpful? 👍 Yes 👎 No

Question 32

Platform How do I contact support?

Accepted Answer

There are three ways to reach us: 1) Click the live chat button at the bottom of the page (fastest), 2) Email us at support@tkok-baji.com, 3) at the Help Centre and raise a support ticket. We're available 24/7 to help. Was this helpful? 👍 Yes 👎 No

Tkok FAQ – All your questions answered, right here

Need more help? for

Live Chat Support

Help Centre

Responsible Gaming

Terms & Conditions in Bangla

Betting Guide

Current Promotions

Directly Contact Us

Live Chat

Email

Help Centre

Our In Numbers

Why wait any longer? tkokJoin today